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Orders
Below are some of are common questions about orders
How do I make a purchase?
Please place an order through the website and choose carefully with size options.
How do I know if my order is confirmed?
You will receive a confirmation email after purchase with all details of order and invoice. This will include print name, sizing and type of frame if ordered.
How long does it take to make my order?
- Unframed Prints: Ready in 2-3 business days.
- Framed Prints: Ready in 3-5 business days.
Can I change my shipping address after my order is placed?
If you need to change your address, please do so within 24 hours. While we are custom making your order you can change before we ship.
Do colours on the website exactly match the product?
Colours may vary due to screen differences and are not considered a fault. We do our best to ensure the images portray the correct colour of the artwork.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Is the shipping free?
Yes. Australia Wide shipping is already included in the price.
When will my order ship?
Shipping is organised immediately after your custom order is completed.
Which couriers do you use?
We ship with Couriers Please and Sendle.
How long will it take until I receive my order?
- NSW, VIC, QLD, ACT: 1-4 business days
- SA, TAS: 2-6 business days
- WA, NT: 5-10 business days
Delivery times may vary based on your location.
Will I get tracking information?
Yes, you'll receive a tracking number by email and can track your order on our website.
Can I return my print or framed print?
Yes! Take 14 days to see if this print suits you. If you don't like it please let us know and we can organise a return. Refund Policy
What if my item arrives damaged or faulty?
Inspect your order immediately upon delivery.
Report damages within 24 hours with photos.
Keep original packaging for returns.
We offer a repair, replacement, or refund for major faults under Australian Consumer Law. Description
Do you ship internationally?
Not at this stage as we currently servicing Australian customers only.
